We are seeking a detail-oriented Ticketing Support Specialist to support our team with ticket processing, payment management, customer communication, and administrative tasks. The ideal candidate is highly organized, accurate, and comfortable working across multiple systems while ensuring ticket-related documentation and records are handled correctly.
Key Responsibilities
Review parking tickets, license plate information, and supporting documentation for accuracy.
Review ticket details and prepare electronic case files for court and ticket hearings.
Prepare and organize documentation required for court proceedings.
Pay guilty tickets and process ticket-related payments.
Create and manage payment plans.
Prepare Commercial Affidavits and other required ticket documentation.
Process invoices and payments using QuickBooks Desktop.
Update customer information and maintain accurate records in internal systems.
Access city and government websites to review ticket information, case updates, and payment status.
Handle incoming and outgoing emails and phone calls.
Provide timely and professional customer support regarding ticket-related matters.
Perform general administrative and data-entry tasks as needed to support daily operations.
Requirements
Previous experience in an administrative, ticketing, legal, or customer support role.
Proficiency with QuickBooks Desktop, including invoicing and payment processing.
Experience handling payments and maintaining accurate financial records.
Strong attention to detail and excellent organizational skills.
Ability to review and verify ticket, license plate, and customer information accurately.
Comfortable navigating city and government websites.
Proficient in Microsoft Office, particularly Excel, and Google Workspace.
Excellent written and verbal English communication skills.
Strong phone and email communication skills.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
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